HealthCare Customer in New Orleans

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Abstract :

A healthcare organization requires Robotic Process Automation (RPA) to optimize data processing, andaccelerate accounts receivable, to improve operating cash flow. Read on to see how RPA Consulting empowered the client to reduce the human footprint for data collection and processing, dramatically reduce the time to communicate financial obligations to health car insurers which materially decreased the time for reimbursement and accelerated client billing cycle time-all with significant cash flow implications.

The Solution

The Client Relationship

The client is a regional healthcareorganization with a de-centralized team of professionals organized to receive, record, and synthesize large volumes of medical data with accuracy and security guidelines. Additionally, the medical records team wanted to proactively retrieve and have quick access to client records that would be expected for patients scheduled to arrive that day. Finally, the records team wanted to seamlessly translate data to insuranceproviders and update the accountsreceivables team accordingly. TheRobotics Process Automation (RPA)team partners with the parenthealthcare organization to automate themedical records capture and retrieval of patient data accurately and proactively.

We Made

As part of the health organization, the data processing team enters several thousand medical records each day, almost a million data files annually. A high degree of precision is required for data input. Additionally, there are both state and federal standards for data privacy and security. Finally, there are almost ten million distinct medical data records.

There were multiple challenges for the client. First, the extensive volume of data entry required periodic intra-day processing to execute high volume data transfer and mapping. Second, the data entry team had to integrate the client arrival process, a client input terminal retrieval system, that had to map to an extensive data repository. Third, secure access had to be iteratively initiated to maintain the highest level of data security. Fourth, proactive client data had to be retrieved, and stored locally for near immediate access. Fifth, pertinent data files had to securely distributed to both third party insurance carriers, and the accounts payable organization.

Cost savings

$80k+ / month

Error Reduction

By 89%

Conversion

+20%