The Role of Process Improvement

It is said that the only ones that like change are wet babies.  Over the next year and a half, many will talk about the need for Robotic Process Automation, RPA.  Few will understand that Robotic Process Automation represents change.

But change is difficult.  People fear change.  People fight change.  People sabotage change.  Most people in the corporate world do not embrace change.  

Therefore, an RPA initiative needs to be delivered by professionals that have experience delivering change.  There needs to be a plan in place.  That plan should be articulated, in some measure, prior to the project.  Without a plan for change, the change won’t happen.  

When RPA Consultants were at Dun & Bradstreet, they were told that the company didn’t move quickly.  The head of business transformation said that initiatives take years to complete.  They were told that people wouldn’t embrace the required changes.  Three months later, the “Courage Award” was awarded for making significant change (50%) to problems over two years old.

Make no mistake.  RPA requires more than expertise.  RPA requires the ability to effect change.  Change requires a plan.  And, the plan should be a plan that has significantly worked in the past.  



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